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@georgevarghese36
Member since July 12, 2020
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georgevarghese36

Online Offline
Proficient typing skills. Computer skills and a knowledge of relevant software packages. Organisational abilities. Administrative skills. Good communication skills, both written and verbal. A polite phone etiquette. Good customer service skills.
$18 USD/hr
0 reviews
0.0
  • N/AJobs Completed
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  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews

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Experience

Freelancer sales

Sep 2020

Its an outbound lead generation project have team to handle assigned this project to them.

Freelancer

Jun 2020

Its a data entry work , form filling,

Virtual Assistant Professional

Nov 2018 - Apr 2020 (1 year)

Handling clients billing project , training new commers , verifying their postings , intouch with client on call , sending daily wok report , with issues which was unresolved. Maintaining roster leave for each individual , sending daily attendance of team to client. .

Sr. Customer care

Jul 2016 - Jul 2018 (2 years)

Handling inbound calls , resolving the issue with bill for EE process , placing request to port number from talk talk or orange to ee , document the call in crm , raising complaints . Maintain Aht and net promotor score

customer care

Apr 2015 - Apr 2016 (1 year)

Handling inbound calls, resolving customers issue regarding the bill , Maintain Aht and net promotor score

customer care executive

Mar 2014 - Mar 2015 (1 year)

inbound customer service, taking payment mortgage and also providing repayment plan ,checking with escrow team , assigning relationship manager, resolving customers issues . Maintain Aht and net promotor score

Sr. Process Associate

Jan 2012 - Jan 2014 (2 years)

Inbound customer support handling technical support resolving customers query assigning level 2 support whenever required , checking with KBS tool , documenting in crm , giving tat , maintaing aht and nps score.

Education

Bachelor in Arts

2008 - 2011 (3 years)

Certifications

  • Preferred Freelancer Program SLA
    100%
  • Data Entry Level 1
    75%

Verifications

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