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@geraldnerona
Member since September 2, 2019
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geraldnerona

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I have a working experience in BPO industry for more than 7 years. Fluent in English and I can work under pressure. I am knowledgeable is using Microsoft excel and word. Have a working experince of data entry and virtual assistant from our client in USA. CONCENTRIX PHILIPPINES, INC. Solution Center Admin 2017-Present Job Description: Creating rebates for Synnex and Ingram micro Entering data trough excel Managing purchase orders Locating computer parts and specifications Pulling up and setting up team workload trough excel Providing rebates Creating purchasing quotes SITEL PHILIPPINES, INC. Quezon City Customer Care Representative Email Support 2015 – 2017 Job Description: Answers customers query through email. Tracks and confirms orders. Credits and Reships lost or damaged orders. TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES Cainta, Rizal Technical Support Representative 2012- 2015 Job Description: Provides Technical Troubleshooting steps for clients. Assists clients in creating emails. Assists clients in troubleshooting email issues. Assists clients in troubleshooting networking issues from hardwired connection to wireless issues. Assists clients in installing Anti-Virus software protection. Creates ticket for Onsite Technicians. Sells service support for OUT OF SCOPE ISSUES. Creates call tracker and documentation. Does admin tasks to ensure that our team is updated with our scores and ranking.
$6 USD/hr
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