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antipolo city, philippines
It's currently 7:16 AM here
Joined February 26, 2021
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Girlie A.
@glourbie89lay
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antipolo city, philippines
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Client Analyst
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Experience
Client Analyst
May 2020 - Present
• Provide insights behind our numbers based on the performance and help formulate recommendations that will be used for WBR
•Calibrate with clients via External Calibration Session
•Conduct quality talk to challenges/suggestions from teammates and share updates coming from clients
•Audit jobs
Customer Service Representative for Retail Account
Aug 2019 - May 2020 (9 months, 1 day)
• Placing Orders / Assist customers to find the best product of recommendation
• Answers all customers query through email and real time.
Technical Support
Feb 2016 - Apr 2019 (3 years, 2 months)
● Diagnosing, analyzing and solving technical issues and application problems for voice, cable and internet over the phone
● Answers all customers inquiries for technical issues
● Upsell in order to help customers to meet their needs
Education
Vocational: Department of Linguistics (CHINESE 1 Course)
(Less than a year)
Bachelor of Science in Entrepreneurial Management
(2 years)
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