SUMMARY OF QUALIFICATIONS
• Over 10 years experience in training individuals and groups.
• Good Knowledge of Word, Excel, PowerPoint and other applications.
• Proven as a trouble shooter and problem solver
• Motivate others to meet their ultimate capabilities
• Communicate professionally with team members and managers
WORK EXPERIENCE
College Instructor
triOS College, Mississauga, ON - [login to view URL] 2007 - Present
• Prepare teaching materials for Microsoft Office and Computer Applications courses
• Follow curriculum guidelines and course outlines
• Administer and mark tests and papers to evaluate students\' progress
• Deliver lessons and supervise students in practical class work sessions
Operations Manager/Owner
E-presence Consultants Inc., Milton, ON - [login to view URL]
2005 - Present
• Provide instructions to developers on assigned tasks
• Meet with Clients to introduce available services and then get requirements for the project
• Market Web Design and Hosting services using different marketing domains
• Custom design web sites using Front Page, Java Script, Swish, GIF animator, Adobe ImageStyler
• Freelance College and Corporate Trainer
HR Technical Consultant/Trainer
World Vision, Mississauga, ON – [login to view URL]
1998 – 2005
• Developed training material and provided training to over 15 administrative staff members on how to use Ceridan INSYNC HR/Payroll system
• HR project leader - designed, created and implemented an electronic performance agreement database that was made accessible to staff Canada wide
Team Leader, Customer Service Support
World Vision, Mississauga, ON – [login to view URL]
1997 – 1998
• Provided leadership to a team of 23 staff members
• Motivated and encouraged staff members during weekly update meetings
• Provided training guidelines for trainers and ensured that staff were provided with the proper training to perform their jobs
• Participated in the hiring and firing of staff
Human Resources Co-ordinator
World Vision, Mississauga, ON – [login to view URL]
1993 – 1997
• Developed training material and trained 14 administrative staff members on how to track absenteeism using Royal Bank HR/PC J100
• Developed standard reports and all other annual HR reports using the HRIS report writer.
• Researched HR functions and practices like Employee Benefits, Maternity top-up benefits, Flexible work arrangements…
EDUCATION
Trios College - [login to view URL]
Business Administration Honours Diploma October 2006 – June 2007
Lebanese American University - [login to view URL]
Bachelors of Arts in Communication Arts
TECHNICAL TRAINING
Humber College – Institute of Technology and Advanced Learning
Courses Taken:
• Human Resources Information Systems
• Human Resources Management
triOS Corporations
Courses Taken:
• Domino Application Architecture, Security & Workflow 2001
• Lotus Notes Development 2000
BUSINESS CERTIFICATION
• Certified Microsoft Office Expert (MOS Expert – Word 2003)
OTHER CERTIFICATES
Simply Accounting 2005 2007
QuickBooks Pro 2005 for Windows 2007
ACCPAC v.5.2 2007
Finance for Project Managers 2006
PMP Certification Exam Preparation Course 2005
Team Building Workshop 2005
Change Management Workshop 2004
Crystal Reports - Design 2 & 3 2003
Fast Track to ColdFusion MX 2003
Windows 95 Migration 1998
Seven Habits of Highly Effective People 1998
Customer Service Excellence 1997
