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Technical Support RepresentativeMay 2011
I am currently working for AT&T Uverse, one of the leading Internet Service Provider in U.S. We do handle internet connectivity, TV and phone issues. It is a very challenging job since we have a wide range of support. We do handle a little bit of billing and sales too.
Technical Support RepresentativeJul 2009 - May 2011 (1 year)
I worked as a technical support for Microsoft's XBOX360 for almost 2 years. We assist customers with troubleshooting steps over the phone and if issue is not resolved, we create repair tickets for them. We are on the Hardware Department so we focus more on XBOX's components.
Diploma in Software Development2007 - 2009 (2 years)
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