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@greggyjames
Member since February 6, 2019
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greggyjames

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I am a skilled communicator and problem-solver with almost a decade of professional experience in ensuring outstanding customer service with high-volume call centers, I possess a wide range of knowledge and expertise that will allow me to contribute toward the success of your project. I have extensive experience in Sales, Customer Service, Technical Support, and handling inbound and outbound calls for premier US and Australian companies. In addition, I am an expert in Collections, Technical Support, Insurance Sales and Telemarketing. I am a good listener, dedicated to my job, and above all I am efficient in time management. I am also adept at handling high-pressure situations and resolving conflicts to mutual satisfaction while maintaining my composure, calm, and professionalism. My proven dedication to optimizing customer service and sales success will contribute immensely to the fulfillment of your virtual customer support and remote call center/phone support requirements.
$5 USD/hr
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0.0
  • N/AJobs Completed
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Portfolio

Recent Reviews

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Experience

Outbound Sales Representative 1 (Call Center)

Aug 2017

Call potential B2B customers for the purpose of establishing the need for products and services through fact finding, active listening, and solution selling. The end goal is to obtain interest from decision makers and agreement in an in person meeting from a sales representative in their region. Meet lead gen quotas and revenue targets, and provide a superior customer experience. Utilize all product knowledge to provide customers with product recommendations appropriate for their needs.

Customer Service Representative Tier 3 (Call Center)

Aug 2016 - Jul 2017 (11 months)

Handles inbound calls (Australian account) for car insurance members assisting them on during their First Notice of Loss, liability assessment, excess collection and book for tow or repair. Assist customers on any arising concerns onset.

Inbound/Outbound Sales Representative (Call Center)

Sep 2015 - Jul 2016 (10 months)

Handles inbound sales call and inquiries. Upsell products and services. Follow up sales call. Increase revenue for the firm by closing sales over the phone. Navigate multiple computer database and programs while speaking to the customer to make recommendations, place orders and document the transaction. Accurately process and record call transactions. Identify and escalate priority issues per client specifications. Follow up and make scheduled call backs to customers where necessary.

Document Controller

May 2014 - Dec 2014 (7 months)

Process daily client request received via email. Main contact point of Logistics team for customer service department and clients with all schedule-related concerns. Primary contact person for processing team in terms of request clarifications and other details required. Attend to client issues and follow ups including investigation, handling complaints and finding solutions. Receive calls from client/contact center team to attend to client’s other concerns.

Inbound Sales Agent (Call Center)

Apr 2013 - Jan 2014 (9 months)

Handles inbound sales call and inquiries. Upsell products and services. Follow up sales call. Increase revenue for the firm by closing sales over the phone. Navigate multiple computer database and programs while speaking to the customer to make recommendations, place orders and document the transaction. Accurately process and record call transactions. Identify and escalate priority issues per client specifications. Follow up and make scheduled call backs to customers where necessary.

Technical Support (Call Center)

Oct 2012 - Mar 2013 (5 months)

Assist customer about their business accounting. Troubleshoot customer’s accounting software. Sell products and services. Deliver service and support to customer using and operating automated call distribution phone software, via remote connection or over the internet. Diagnose and resolve technical hardware and software issues. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Follow up and make scheduled call backs to customers.

Customer Service Representative (Call Center)

Jul 2010 - Jul 2011 (1 year)

Opens and maintains records of customer accounts. Respond and assist customers with their inquiries about their loans and handles billing inquiries as well as processing online and bank payments. Maintains financial accounts by processing customer adjustments. Attracts potential customers by answering product and service questions and suggesting information about other available products and services. Resolves customer’s complains and giving the best solution to solve the problem.

Rental Sales Agent / Reservation Agent

Oct 2005 - Dec 2009 (4 years)

Aggressively pursue reservation bookings. Responds to customer inquiries and explains the type and cost of service offered. Prepares the summary of reservation bookings daily. Arranges billing terms and mode of payment for availed services. Completes Car Rental Agreement. Promote sale of Collision Damage Waiver and Personal Accident Insurance. Prepares Daily Business Reports. Responsible in handling customer inquiries and complaints.

Education

Bachelor of Science Major in Management Accounting

2000 - 2005 (5 years)

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