EXPLORE


1.5
1.5
100%
$10 USD / Hour
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Pakistan (11:16 PM)
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Joined on February 3, 2026
$10 USD / Hour
・
I am a detail-oriented freelancer offering proofreading, resume writing, customer support, and virtual assistant services. I actively use AI tools like ChatGPT in my daily workflow to deliver faster, consistent, and high-quality results. Proofreading & Editing I review and refine your content to make it completely error-free — grammar, punctuation, clarity, and flow. Whether it is a resume, business document, or written content, I make sure every word works. Resume & LinkedIn Support I help job seekers land interviews. I build clean, targeted resumes, write strong cover letters, and optimize LinkedIn profiles. I have helped a client successfully secure a job through a complete application and LinkedIn strategy. Customer Support 2+ years of hands-on experience managing customer queries, claims, and follow-ups for an e-commerce furniture company. I handle email and chat support, inbox management, and professional email drafting efficiently. Virtual Assistant & Admin Support Reliable day-to-day support including data entry, documentation, and MS Office tasks across Excel, Word, and PowerPoint. I believe in honest timelines, clear communication, and work that actually delivers results. If you need someone reliable and AI-savvy, let's work together.
Verifications
On time
100%
On budget
100%
Accept rate
100%
Repeat hire rate
100%

Customer Service

Customer Service

Customer Service

Customer Service
Second time hiring Hamza. I believe if we continue to work together, he will come to understand my style better and can deliver a perfect job. Overall, he is better than some editors I've worked with outside of Freelancer.
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Hamza was easy to work with. Communication was clear. I feel like if I gave him another chance to go through the manuscript again, he would catch the little oversights. But I was short on time and could not wait. Overall, working with Hamza was OK, and I'll probably hire him again.
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Experience
Customer Support & Claims Specialist
Feb, 2024 - Present
•
2 years, 3 months
E-Commerce Furniture Company
Feb, 2024 - Present
•
2 years, 3 months
Managing customer queries, claims handling, reviews, and follow-ups. Handling professional email drafting, inbox management, data entry, and administrative support. Actively using AI tools like ChatGPT to improve workflow efficiency and response quality.

Gujranwala, Pakistan
Feb, 2024 - Present
•
2 years, 3 months
Education
GIFT University
2019 - 2023
•
4 years
Bachelor's

Pakistan
2019 - 2023
•
4 years
Qualifications
Freelancing Fundamentals Certification
2024
DigiSkills
Completed a freelancing course covering client management, proposal writing, project delivery, and online marketplace best practices.
2024
Virtual Assistant Certification
2024
DigiSkills
Completed a professional Virtual Assistant course covering administrative
2024