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@harshika123456
Flag of India New Delhi, India
Member since November 17, 2014
1 Recommendations

harshika123456

Online Offline
I am Harshika Govind from Delhi,India and a MBA(HR) post graduate have 5+ years of experience in HR recruitment, admin ,transcription ,and international customer service profiles. Please take a moment to go through the services you can expect from me with perfection I have mentioned below: 1- Inbound customer support services. 2- Outbound customer support services. 3- Appointment setting. 4- Live Chat support. 5- Social media support. 6- Solving tickets. 7- Email handling. 8- Technical support. 9- HR, recruitment and administrative support 10- Data entry, web scraping, web research,data extraction 11- Virtual assistance 12-Sales support 13- Content writer/Proofreading/Article writing 14 Translator/transcription
$5 USD/hr
3 reviews
0.0
  • 67%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews

  • image of Shankar K. Project 26950980 has been deleted ₹224.80 INR

    “It was really great working with Harshika .She was very fast and efficient. Great work and extremely talented. [16 August, 2020] Very Good work”

  • image of Prasad N. Virtual Assistant ₹25000.00 INR

    “she gave up due to some family reasons, will hire next time”

Experience

Operation executive

Sep 2018 - Mar 2020 (1 year)

Handling recruitment end to end cycle and did recruitment empanelment with the clients providing creative support to the client Organizations in the areas of Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement.

Technical support advisor

Aug 2016 - Aug 2018 (2 years)

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions. . Handled different queues –Retention, billing, technical and customer service. Took inbound calls and chats to collect/resolve customer queries related to Adobe products

Technical support associate

May 2015 - Nov 2015 (6 months)

• Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software

Customer support associate

Jan 2012 - Jan 2013 (1 year)

• Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company.

Education

Bachelor of commerce

2008 - 2011 (3 years)

Qualifications

Twitter marketing (2020)

udemy

Twitter marketing by udemy

Publications

Article to stay motivated

Motivation articles

Certifications

  • Preferred Freelancer Program SLA
    94%
  • US English Level 1
    85%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

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