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$15 USD / hour
Flag of MYFlag of MY
kuala lumpur,
malaysia
$15 USD / hour
It's currently 5:33 AM here
Joined November 21, 2020
0 Recommendations

Hasnor M.

@hasnormohdnor79

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$15 USD / hour
Flag of MYFlag of MY
kuala lumpur,
malaysia
$15 USD / hour
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Senior Call Centre and Customer Service Officer

Calm and very helpful are the words that my previous clients spoke about me. With experience more than 7 years, my job mainly consist of helping and solving problems for my clients. My services: High quality customer service. Problem solving for clients as per required. My tools: 1. Solidus Ecare 2. TC E-Booking 3. MS Office 4. MMA 5. UBS Accounting If you are interested in my services, feel free to contact me. Thank you in advance.
Freelancer
Translators
Malaysia

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Portfolio Items

Data Scraping
Data Entry
Calls record for daily, weekly and monthly report.
CRM

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Experience

Customer Service Officer

M-Mode Mobile Sdn. Bhd.
Nov 2011 - Aug 2016 (4 years, 9 months)
-Handling inbound and outbound calls, attend to customer seeking solutions for problems with the mobile contents received on their mobile phones. -To assist in refund for special cases. -Handling incoming faxes, documents filing and replying e-mail from telecommunication companies regarding customers complaint. -To send the uploaded mobile contents to the server before the deadline. -To attend to other assignments given by superior.

Education

Diploma In Safety

Universiti Kuala Lumpur, Malaysia 1997 - 2000
(3 years)

Qualifications

Corporate Secretary Certificate

UMCcEd, Universiti Malaya
2005
Corporate Secretary Certificate

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Top Skills

Voice Talent
Translation
Proofreading
Photoshop
Customer Support

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