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Helen Antoniette C.

@hchou22

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Customer Service | Sales | Appointment Setter | Personal Assistant

$3 USD / Hour

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Philippines (12:56 PM)

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Joined on May 8, 2012

$3 USD / Hour

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Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

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Experience

Technical Support Professional

Jan, 2011 - May, 2011

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4 months

Stream International Global Services

Jan, 2011 - May, 2011

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4 months

Assist customer service related concerns ie. billing & refunds Record caller information into system management reports Provide technical help in installing VOIP phone equipments Efficiently pacify an irate or difficult consumer

Jan, 2011 - May, 2011

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4 months

Customer / Sales Representative

Jul, 2009 - Jan, 2011

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1 year, 6 months

Teletech Customer Care Management

Jul, 2009 - Jan, 2011

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1 year, 6 months

Sell company products & services to current and potential callers Prepare presentations, proposals and sales contracts Handle incoming/outgoing calls for Hewlett-Packard (HP) devices Coordinate shipping schedules and delivery of merchandise/products

Jul, 2009 - Jan, 2011

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1 year, 6 months

Receptionist / Secretary

Nov, 2008 - Jul, 2009

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8 months

Jordan Concepts and Events

Nov, 2008 - Jul, 2009

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8 months

Efficiently tracks and records minutes of the meeting Maintain company website for offers/deals on services Handle calls for inquiries related to services offered Manage bookings for wedding, debut & other occasions

Nov, 2008 - Jul, 2009

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8 months

Education

Xavier University

2004 - 2008

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4 years

Bachelor of Arts in English Language

2004 - 2008

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4 years

Qualifications

Campus Debater

2007

Parliamentary Debate Society

2007

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