Profile image of hossammagdy88
@hossammagdy88
Flag of Egypt Cairo, Egypt
Member since October 2, 2016
0 Recommendations

hossammagdy88

Online Offline
- I have worked in customer service/sales/travel advisory for more than 5 years now, - I have assisted in all kinds of admin tasks, using multiple tools and software (MS Office , MS Dynamics, SAP , Google sheets). - I have an excellent customer satisfaction record. - Experienced in Lead generating and telemarketing. - I have basic knowledge of photo editing. - I have basic knowledge of video editing.
$5 USD/hr
1 review
1.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews

  • image of marionadersal Egyptian virtual assistant - marketing tasks $35.00 USD

    “hossam is a professional freelancer, he managed to do great job even more than we agreed for, he was always flexible, online and available to do more , thanks hossam”

Experience

GDS (flight files) auditor

May 2019

Quality check for Sabre and Amadeus files before sending them to be ticketed .

Tier two travel agent (supervisor) .

May 2017 - May 2019 (2 years)

-successfully handling the bigger and more complicated customer issues with minimum support . -supporting my colleagues and fellow t1 agents. -minimizing the financial impact of any mistakes done.

Elite travel advisor

Nov 2016 - May 2017 (6 months)

--successfully handling and solving most of my “Elite” customers problems in a way that Fast and efficient enough for a high priority customer. --reaching the maximum customer satisfactory level without having to force the agency into any unneeded pay outs our debit memos.

Customer service rep (travel agent)

Jan 2016 - Nov 2016 (10 months)

-successfully handling and solving most of my customers problems in a way that encouraged them to continue booking with the agency -reaching the maximum customer satisfactory level without having to force the agency into any un needed pay outs our debit memos.

Tele sales agent

Oct 2015 - Dec 2015 (2 months)

sales and offering over the phone .

File management control (Data entry)

Jan 2014 - May 2014 (4 months)

Data entry on a large market , to add any incoming goods and adjust the prices of existing ones.

Education

Bachelor of commerce and business admin.

2008 - 2012 (4 years)

Qualifications

Information security essentials (2016)

Teleperformance

applying the basic safety measures while working online .

Security awarness cource (2016)

Teleperformance

Awareness and prevention from cyber threats that comes with working online .

MS Excel and word (2018)

self study

intermediate level

GDS Training (Sbre) (2017)

Teleperformance (Expedia account)

Global Distribution System for managing flight reservations world wide which connects the agency with the airlines and the airport .

GDS Training (amadeus) (2018)

Teleperformance (Expedia account)

Global Distribution System for managing flight reservations world wide which connects the agency with the airlines and the airport .

Certifications

  • US English Level 1
    75%

Verifications

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My Top Skills

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