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$6 USD / hour
Flag of PHILIPPINES
$6 USD / hour
It's currently 9:12 PM here
Joined February 19, 2012
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Nina R.

@hyperzyreal

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$6 USD / hour
Flag of PHILIPPINES
$6 USD / hour
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Quality Assurance Specialist / Virtual Assistant

Hi! I'm Nina Ricci and I'm the missing piece in growing your business. I can CREATE open and clear communication with clients (includes via e-mail, phone, live chat and in-person way of communication). I am ATTENTIVE to details and deliver accurate output in a timely manner. My experience working in the BPO industry for US-based clients for more than 8 yrs developed my skills I am also equipped with the following TOOLS/SOFTWARE: Project Management App: - Trello / Asana Email Management and Correspondence - MS Outlook / Gmail / Yahoo mail / Hotmail Calendar and Schedule Management Applications - Google Calendar Data Entry Applications - Microsoft Word / Excel / PDF Forms / Google Docs Screenshot/Screencast - Snipping tool Telephony Applications - Skype / Google hangouts / GoToMeeting Social Media Management Applications - Twitter / Facebook / LinkedIn / [login to view URL] / Youtube File Management Applications - Dropbox / Google drive

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Experience

Virtual Assistant

Remote Virtual Assistant Agency
May 2018 - Present
Being a Virtual Assistant I handled several admin tasks like: - Lead generation - Creating Presentation - Social Media Management - Appointment Setting

Quality Assurance

EnfraUSA
Mar 2016 - Mar 2018 (2 years)
- Listen to calls either recorded live or side-by-side while communicating feedback. - Implemented agent training and coaching initiatives. - Educated verification associates on how to properly determined patient’s eligibility. - Worked hand in hand with the Subject Matter Expert & Team Leader and ensured that the team provided quality service. - Responded directly to all Client inquiries and suggested ways on how to improve the overall quality of the team.

Account Executive

EnfraUSA
Aug 2015 - Mar 2016 (7 months, 1 day)
- Gathered dental insurance information through web, fax and through a live representative. - Determined patient’s eligibility for dental benefits and updates account information accurately. - Determined if claim submission was completed correctly, verified data and entered into system or adjudication. - Reviewed payments history to determine the final payment amount, if any and closed the claim. - Processed claims adjustments when necessary. - Posted payments for Ortho. - Data Entry

Education

Under Graduate

Philippines 2002 - 2004
(2 years)

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