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@iamliezlcruz08
Member since January 10, 2019
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iamliezlcruz08

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An individual who is driven to achieve her goals. I have been with the BPO industry for 10 years and have acquired all the necessary skills and knowledge to start with a home-based career. I have handled different accounts which caters to customer service, sales as well as technical support. I am also very willing to learned new skills to improve myself and my capabilities. I have been an agent, a SME subject matter expert, person in charge and a Team Leader. Rest assured that I will work hand in hand and strive hard in order to achieve our goals and targets.
$5 USD/hr
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0.0
  • N/AJobs Completed
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Experience

Team Leader

Apr 2013 - Dec 2018 (5 years)

I worked as a team leader for Microsoft chat support. My job is to ensure all the agents under my bucket are given weekly coaching session so they are aware where they are at in hitting our goals. I also monitor the agents' performance trends. We make sure that customer satisfaction is achieve for every transaction.

Education

B.S. Financial Management Accounting

2002 - 2006 (4 years)

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