EXPLORE


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$15 USD / Hour
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Philippines (1:56 PM)
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Joined on August 19, 2012
$15 USD / Hour
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What is my priority? To engage a wonderful working relationship with my clients in Freelancer. I am multiskilled, fast learner and a quick thinker. I have been a team manager for quite a half year now and I have been successful in mentoring my team. I was able to share best practices with my team and that would enable them to carry best methods and values at work and even make things better with their job. My experience as a tech support and customer service rep with some prestigious companies like Time Warner Cable Internet and AT&T are one of those great clients I worked with. I have been in this industry for quite some time now and acquired different sets of skills which I use to perform and deliver. I am using all wired DSL internet of 5mbps and have backups for Internet (usb dedicated sticks and 4g from my iPhone). I have been with several Ecommerce stores where I handled phone support, email and live chat support. I am continuously learning from technology, customer service and other fields to stay competitive and be more efficient with my home work. I never stop discovering new tools or webtools, adding skills and any related stuff that would efficiently equip me as a homebased contractor. Below is an overall summary of my valuable work experience: • Virtual / Personal Assistant • Team Management/ Project management • Customer Service / Technical Support • Live Chat Support • Zendesk and Freshdesk management • Project Management • Email Management ( Web based/Email Clients) • Wordpress/Blogger Management • Web Research and Data Entry • Training Newbies/Tutorials & Walkthroughs • Creating Knowledge base and Online Notes for the Team I am ready to start work ASAP, Full-Time. Thank you.
Verifications

st john's wort montessori wordpress

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st john's wort montessori wordpress

My Online Resume

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Experience
Customer Support Manager
Jan, 2022 - Mar, 2023
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1 year, 2 months
Kansona Design
Jan, 2022 - Mar, 2023
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1 year, 2 months
As the Customer Support Manager for Kansona Design, it is my responsibility to provide an overall better customer experience, and help out build a customer support team and system for the company to have more returning customers and scale their brand!
Jan, 2022 - Mar, 2023
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1 year, 2 months
Customer Service Manager
Apr, 2021 - Mar, 2023
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1 year, 11 months
Cabana & Straw
Apr, 2021 - Mar, 2023
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1 year, 11 months
1) Delegate, control, check, and improve CS software + customer service agents (3) 2) Make faster/better Customer Service flows. 3) Reporting: Daily and Weekly reports about customer service metrics, processing, and product satisfaction. 4) Keeping the helpdesk updated. 5) Updating the FAQs and knowledge base. 6) Monitor and handle Social Media, FB & IG. 7) Monitor collaborations and wholesale. 8) Coordinate with the supplier on a regular basis. 9) Handle Escalations and fix schedules
Apr, 2021 - Mar, 2023
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1 year, 11 months
Customer Service Manager
Sep, 2021 - Aug, 2022
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11 months, 1 day
Liven
Sep, 2021 - Aug, 2022
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11 months, 1 day
- Coaching the customer service team to provide the best service possible - Handling of complicated or escalated enquiries - Led distributed customer service and VA teams - Diagnose issues - Escalating and discussing problem resolution with internal teams - Creating processes and optimizing workflows, checklists, and tutorials - Writing and maintaining internal and customer-facing knowledge base articles - Drafting, implementing and tailoring support macros/saved replies.
Sep, 2021 - Aug, 2022
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11 months, 1 day
Education
AMA University
2004 - 2006
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2 years
Technical Vocational

Philippines
2004 - 2006
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2 years
Lyceum of the Philippines University
1996 - 2000
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4 years
BSBA Computer Management

Philippines
1996 - 2000
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4 years
Qualifications
The Communication Approach in Learning English: The Center for Training & Excellence
1997
Alumni Hostel UP Diliman, Q.C.
Focus on Speech & Grammar Earned: 12/07/1997
1997
Certfied Message Handling Specialist
1999
Jaspage
I got it from undergoing a Message handling training
1999
Publications
Knowledge Base
Nids Esplana
Build your Knowledge Base I have been building a Support Knowledge Base from Scratch Create articles/FAQs with screenshots, Video Tutorials, and GIFs as needed Check out the following Support sites that I have contributions: - https://nrpsupport.negotiators.tv/support/solutions - https://help.reveel.net/support/home - https://help.liven.com.au/en/collections/1408478-diner-help
Certifications
US English
F
Foundation vWorker Member