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imsyrina Online Offline
- N/AJobs Completed
- N/AOn Budget
- N/AOn Time
- N/ARepeat Hire Rate
Inbound Sales AssociateApr 2012 - Oct 2012 (6 months)
A very challenging task because it needs a lot of rebuttals, converts inquiry into sale. Answers caller's concern
Technical/Customer Service/e-mail and chat supportApr 2011 - Apr 2012 (1 year)
Handles computer virus issue, do remote access to troubleshoot/fix customer's computer. Converts free users into a paid user, answers e-mail and chat inquiry.
Technical,customer, e-mail and chat supportJun 2010 - Apr 2011 (10 months)
Handled computer virus issues, do remote access to member's computer to do troubleshooting. Converts free user of the anti-virus software to a paid user, answers e-mail and chat inquiries.
Technical Support RepresentativeJun 2010 - Apr 2011 (10 months)
Troubleshoots internet connection, television and phone issues. Sends e-mail for the resolution of the issue, do walk-through and remote access. Reads customer's monthly bill and do a lot of explanations.
Order Entry and Sales Associate/Customer SupportDec 2009 - Jun 2010 (6 months)
An inbound sales account that sells flower arrangements all over the world. Main duty is to convert inquiries into sale.
Bachelor of Science in Computer Science2001 - 2004 (3 years)
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