Hassan E.

Hello, My name is Hassan, i'm a Customer Service Specialist with more than 7 years of experience in customer support, both in inbound and outbound calls, as a customer service agent, i can manage incoming calls, products inquiries, RMA's, Refunds, international tracking, save sales, ticketing system, managing CRM, orders processing, and my main goal is always my customers satisfaction. LAMA training (Listen Acknowledge, Make a Statement, Ask a question) has helped me a lot in this field, it gave full control of my conversations with the customers, and gave me the ability to close my calls with total satisfaction from my customers. I'm also a sales agent, i have worked in both inbound and outbound sales, including B2B and B2C.