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Billing Support Projectfile
CSA is an agency which offers remote services, like telemarketing, customer service, data entry, research, lead generation and so much more. Our contractors have 3-7 years of experience working in different client services for Customer Service (Voice and Non-Voice), Ticket Support, Telemarketing, Appointment Setting and a lot more.
Sales CoachMay 2009 - Jan 2010 (8 months)
*Responsible for the supervision of a staff of 15 people within the customer service department. *Responsible for the Sales training of customer service representatives. Follow-up methods and quality of after sales service. *Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
CSR Mortgage departmentJul 2007 - May 2009 (1 year)
Customer SupportMar 2007 - Jul 2007 (4 months)
I worked with IBM for their financial account which is Citibank, what I was doing was receiving phone calls from our customer who has an inquiry with our services/products, I was the one processing their order as well. I was required to do up-selling as well, wherein it is just more on upgrading their accounts, offering mortgage if needed etc.,
TelemarketerMar 2006 - Mar 2007 (1 year)
When I was in ICT I was with Chase Bank Account, my job was to call people who are pre- qualified to apply for our credit cards. I was exceeding my sales target that time and I can say that I did perform well.
TelemarketerMar 2005 - Mar 2006 (1 year)
Customer Service Representative Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers in the development of new accounts and the implementation of new systems. Assisted in the development of new policies and procedures. Assisted in the training of new customer servic