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@irisabigailja
Flag of Philippines Iligan City, Philippines
Member since June 21, 2019
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irisabigailja

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I am a Customer Service Representative with more than 9 years of experience in a fast-paced BPO industry. I am computer-literate and detail-oriented with strong leadership skills. I am a multi-tasker with the ability to prioritize urgent tasks. I am a Bachelor's degree holder who's actively seeking a long-term employment. Skills: -Data Entry in Word, or Google Docs -Transcription (transcribing voicemail, video or audio, podcasts etc.) -Executive Assistance -Typing -Email Management/Filtering -Booking appointments with clients -Answering support tickets (with use of Freshdesk) -Receptionist duties (answering occasional calls) -Dropbox / Google Drive Organization -Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube) -Manage and update Social Media Accounts
$6 USD/hr
1 review
1.3
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

Experience

Web Designer

Jul 2013

Conceptualizing creative ideas with clients. Testing and improving the design of the website. Incorporating functionalities and features into websites. Designing sample pages including colors and fonts. Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools. Good understanding of search engine optimization principles. Excellent visual design skills. Adaptable and willing to learn new techniques. Excellent communication skills.

Technical Support Representatives

Apr 2010 - Mar 2016 (5 years)

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer information and determine the issue by evaluating and analyzing the issues; Research required information using available resources; Follow standard processes and procedures; Follow up and make scheduled callbacks to customers where necessary; Stay current with system information, changes and updates Multi-tasking capabilities;

Virtual Freelancer

Oct 2009

Respond to emails and phone calls Schedule meetings Organize managers’ calendars Perform market research Create presentations, as assigned Familiarity with current technologies, like desktop sharing, cloud services and VoIP Experience with word-processing software and spreadsheets (e.g. MS Office) Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Excellent time management skills

Customer Service Representative

Sep 2007 - Feb 2010 (2 years)

Assists customers by answering queries on subscription and providing information it Maintains customer records by updating account information Resolves service problems by probing and providing the best resolution Recommends potential products or services to management by collecting customer information and analyzing customer [login to view URL] product or service reports by collecting and analyzing customer [login to view URL] to team effort by accomplishing related results as needed.

Education

Bachelor of Science in Civil Engineering

2001 - 2006 (5 years)

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