• 5 years of experience in network and VoIP implementation, 3 year of experience in Managing call center project
• Deep knowledge of call center solution and designing and implementing state-of-the-art (first class) VOIP
• Experience in working with customer to identify the requirements and provide technical solution
• Proven capabilities in managing, planning, delivering the complex call center projects
Mar 2012 - Jul 2012 (4 months, 1 day)
Study and implement a unified communications solution on a virtualization platform.
- Benchmarking and Study the right solution for the need of Moroccan Marsa (Cisco, Avaya, Alcatel Lucent, Open
- Study and Benchmarking of differents Virtualization solutions (Xenserver, VMware, Microsoft HYPER-V)
- Implementation and test of the chosen solution (Vmware Vsphere 5, Vcenter Server, Elastix, Cisco Call Manager
Express, Openfiler, windows server 2008, linux(centos)).
Sep 2011 - Jan 2012 (4 months, 1 day)
Comparative study and implementation of IPCOP and Cisco Firewall.