Profile image of ivanfiguera
Member since April 8, 2018
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Online Offline
With a background with WFM. Knows way around Excel in creation of templates, organization of data, presentation of data, analysis and little VBA automation.
$3 USD/hr
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Team Leader - Workforce Real Time

Sep 2017 - Apr 2018 (7 months)

Handled and took over a team of specialist and guided them in their growth as well as the KPIs of the account.

Workforce - Real Time Specialist (Senior)

Oct 2016 - Aug 2017 (10 months)

Handled a much more serious role in terms of handling account metrics/performance.

Workforce - Real Time Specialist

Jan 2015 - Sep 2016 (1 year)

Monitored agents status, schedules as well as their status tagging for their payroll conversion.

Subject Matter Expert (Floor Support)

Jul 2014 - Dec 2014 (5 months)

Floor support for agents pertaining to certain processes in how business is handled by Telstra.

Customer Service Representative

Nov 2013 - Jun 2014 (7 months)

Took in calls for Telstra clients, catering to their Mobiles Department.



2009 - 2013 (4 years)


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