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Team Leader - Workforce Real TimeSep 2017 - Apr 2018 (7 months)
Handled and took over a team of specialist and guided them in their growth as well as the KPIs of the account.
Workforce - Real Time Specialist (Senior)Oct 2016 - Aug 2017 (10 months)
Handled a much more serious role in terms of handling account metrics/performance.
Workforce - Real Time SpecialistJan 2015 - Sep 2016 (1 year)
Monitored agents status, schedules as well as their status tagging for their payroll conversion.
Subject Matter Expert (Floor Support)Jul 2014 - Dec 2014 (5 months)
Floor support for agents pertaining to certain processes in how business is handled by Telstra.
Customer Service RepresentativeNov 2013 - Jun 2014 (7 months)
Took in calls for Telstra clients, catering to their Mobiles Department.