Profile image of jamesvelez
@jamesvelez
Flag of Pakistan Lahore, Pakistan
Member since December, 2012
0 Recommendations

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EpicZone Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services, in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard honest work, customer satisfaction and quality service. EpicZone Tech has worked for various clients of U.S / UK / Canada and some of the jobs pertaining to Voice, Non-Voice Services. We promise the excellence of our work and your satisfaction. We always plan for the Long term relationship with our clients. At EpicZone Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. Service Description EpicZone Tech is a professional skilled team with highly experienced & competent business developer, technical support representatives and energetic sales team. Our Advantages: We work 24/7/365 Excellent Skills for the Customer Services Qualified Staff with low cost Astonishing Accents Quick Learners Excellent Listeners Have the ability to understand the requirements of the clients Power backups High Speed Internet Connections Well Know how to work on the Remote Desktops The key services we offer are: * E-mail Support * Phone Support * Live Chat Support * Administrative Support * Research * Order Processing * Good communication Skills * Experienced Staff * Natural Accents * Professional skills * Customer Support Expert * E-mail Responses * Bulk E-mailing * Help Desk * Toll Free Response * Reliable Connectivity * Backups * Technical Support * Data Entry (Word, PDF, Excel, MS Word) * Credit Card Processing * Lead Generation * Virtual Assistant * BPO * 24/7 Availability Our services includes: 24/7/365 Live Chat Email Responses Inbound Calls Out bound Calls Tele Marketing Lead Generation Order Processing Proof Reading Blogging Web Researching Marketing Help Desk Office Administration Data Entry No task is too big or too small for our company; if you have a business process to be outsourced, we have the capabilities to deliver it for you!
$5 USD/hr
0 Reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
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Recent Reviews

No reviews.

Experience

Customer Support

Apr 2010

Worked as a Live Chat, Email and phone support agent. Call Center Trainer, Manager Operations, Business Development Officer.

Education

MBA

2005 - 2007 (2 years)

Certifications

PSTC (2008)

ICAP Karachi, Pakistan

Communication Skills, Presentation Skills, Demonstration Skills

Publications

Call Center In Pakistan

Scope of call centers in Pakistan

Badges

  • Essential Credentials

    Update your account details 100%
  • The Regular

    Log in every day for 1 week.
  • The Seeker

    Bid on 20 projects.
  • Deck the Halls

    Participated in the 2013 twelve days of Freelancer Festivities
  • US English Qualified

    Pass the US English Exam (Level 1)
  • Pro-Profile

    Complete your Profile 100%.
  • Know-It-All

    Pass a freelancer orientation exam
  • The Perfectionist

    Edited a bid.
  • Deck the Halls

    Participated in the 2013 twelve days of Freelancer Festivities
  • Know-It-All

    Pass a freelancer orientation exam
  • Essential Credentials

    Update your account details 100%
  • The Regular

    Log in every day for 1 week.
  • The Seeker

    Bid on 20 projects.
  • US English Qualified

    Pass the US English Exam (Level 1)
  • Pro-Profile

    Complete your Profile 100%.
  • The Perfectionist

    Edited a bid.

Exams

  • Freelancer Orientation
    75%
  • US English Level 1
    90%
  • Numeracy 1
    88%

My Top Skills

  • Data Processing 0
  • Data Entry 0
  • Excel 0
  • Sales 0
  • Customer Support 0
  • Marketing 0
  • Transcription 0
  • Virtual Assistant 0
  • Video Upload 0
  • Web Search 0
  • Technical Support 0
  • Phone Support 0
  • Order Processing 0
  • Website Testing 0
  • Desktop Support 0
  • BPO 0
  • Viral Marketing 0
  • English (UK) 0
  • Punjabi 0
  • English (US) 0

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