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IT Infrastructure Maintenance | Application SupportOct 2014
Online Portal Management and support (Result and Data Management esp.), Providing technical support for 1000+ users(students and staffs basically) and ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and expediently resolve tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans.
ERP Software Support Specialist | Business Analyst | System DevelopmentMar 2011 - Sep 2014 (3 years)
Highly engaged in the system development of a web based ERP application development lifecycle. Also acted in the capacity of a business analyst serving as an intermediary between management requirement and technical details been fed to the development team. ERP solution deployed on windows server 2012 and SQL server and domain created in a domain controller that houses the database for users and computers for resources to be shared.
Support Engineer | Inventory Management of IT assets (Hardware/Software)Feb 2011 - May 2011 (3 months)
Rendering first hand technical support to INEC’s Registration Officers (ROs & AROs) on phone and on-line. Attending to most hardware issues or breakdown experienced by INEC’s Registration Officers. Coordinating with the Software Team on the latest INEC OPEN VR Software patch releases with respect to its compatibility with the Zinox OEM Hardware Requirement/Specification. Deploying the DELL PowerEdge R410 Servers for data analysis of valid registered candidates immediately after registration.