Profile image of jansher007pak
@jansher007pak
Flag of Pakistan Nowshera, Pakistan
Member since September 2, 2016
1 Recommendations

jansher007pak

Online Offline
I am a professional telemarketer customer support agent for almost all types of UK Projects and US-projects and I know the secrets and techniques to get the results! I have 5 years of experience as an inbound/outbound sales and customer services support representative with a demonstrated history of working in telesales and marketing industry. Skilled in quality customer Support Services and Customer Satisfaction. I am always looking for a new challenge that allows me to help people and resolve their issues and love to work in pressure. I have a dual broadband internet connection with fiber-optic (50 Mbps) which is well backed up, a powerful core i7 7th generation intel laptop with professional imported MPOW noise reducing headsets and of-course a very quiet environment to make/receive inbound and outbound calls. Please take a moment to go through the services you can expect from me with perfection I have mentioned below: 1- Inbound customer support calls. 2- Outbound customer service representation calls. 3- Taxi / Cab / Limo booking and dispatch customer support services 4- Appointment setting. 5- Live Chat support. 6- Social media support. 7- Solving tickets. 8- Email handling. 9- Technical support. 10- Shopify Store Development. 11- Shopify Store Management. 12- Shopify Customer Support Representative. 13- Inbound/Outbound Sales. 14- Dispatching for security companies. 15- Scheduling for companies. 16- Virtual Assistants. 17- Data Entry. I have perfect command on different customer support software like: 1- Zendesk, 2- LiveChat, 3- Intercom, 4- HelpCrunch, 5- Tidio, 6- [login to view URL] 7- Landbot. Knowledge of using 1- HubSpot, 2- Slack, 3- Sling, 4- Toggl, 5- Discord, 6- TSheets, 7- Amazon WorkSpace. 8- Microsoft 365. 9- Silver Track. 10- Zello. 11- RingCentral. 12- Panda Docs. 13- Bamboo HR. All services will be: 1. Professional 2. Confidential 3. On-Time 4. 100% Satisfaction Guarantee. Note: Customer support services can also be provided in French, German, Spanish and Italian language with 100% perfection guaranteed. Thank You.
$3 USD/hr
2 reviews
2.0
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews

  • image of Tamara V. Sales representative - marketplace €72.00 EUR

    “Thank you for your great job. Jan helped me with so many things at once and understand right away my needs. He know how to work, how to answer clients and always try to provide the best service he can. Thank you again :)”

  • image of Raja B. Customer Support (Inbound) $15.00 USD

    “This guy is very professional and hardworking.”

Experience

Technical Support Representative

Jun 2020

Napoleon Software has been developing overperforming strategies for more than 2 years on various crypto assets (Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, Binance, and EOS). 1- Using Landbot for Customer emails and live chat. 2- Providing Product knowledge. 3- Assisting customers with helping their account issues. 4- Solving problems, technical issues resolution. 5- Payment refund solution. 6- Software Installation. 7- Configuring Bots for crypto trading. 8- Technical Support.

Dispatcher, Scheduler

Jun 2020

I'm dealing directly with executives and our Security Officers. Working extensively with TSheets, Amazon Workspace, GoTo Connect, Microsoft 360, Microsoft Team, GoTo Meeting, Zillow, and SilverTrack software. Working and interacting with a variety of people including, but not limited to, American Automation employees including Security Officers, Payroll Manager, Operations Manager, Company President, Company CEO, and New Hire employees. Support hours include during officer call in via Zillow.

Shopify Customer Support Representative (Email Handing)

May 2020 - Jul 2020 (2 months)

Tamara Web Design is a Paris based Shopify Expert Web design and development company. The speciality they have in the fields of: 1- Shopify store creation 2- Logo design 3- Develop your brand 4- Web development 5- Improve your store 6- Personalized help 7- Design 8- Brand creation. My Duties: 1- First point of contact with customers. 2- Handling customer emails 3- Answering emails 4- Providing project delivery time frame and price. 5- Quality customer support.

Live Chat and email support Representative

Apr 2020 - May 2020 (1 month)

The duties and responsibilities I had: Using HelpCrunch live chat software. Live Chat support. Social media support. Solving tickets. Email handling. Technical support.

Business Outsourcing Specialist

Dec 2019

I've worked tirelessly with my team to improve our service to our clients (customers and drivers) focusing on implementing the latest technology to enhance communication and response times for both. I have a real passion for training as I believe this gives the best experience to the customer. I provide call center staff with the best support and direction and i believe in hard work.

Customer Support Representative

Apr 2019 - Dec 2019 (8 months)

Providing quality customer support Booking Airport Transfers Account Bookings

Customer Support Specialist

Mar 2019 - Dec 2019 (9 months)

As a member of professional customer support team my duties and responsibilities are to handling customers over the phone, no matter if it's an incoming call or outgoing. Focusing to providing Quality Customer Support Services over the phone and training fresh controllers to polish their communication skills, how to deal with customers and what manners we shall have to adopt. Having strong hand on experience of different taxi booking and dispatch software's. Icabbi Ghost Cordic Cab Treasure

Taxi booking operator and dispatcher

Jan 2017 - Feb 2019 (2 years)

Quality Customer support Cab Booking Customer support executive Campaign Management Finance Management Dispatching Google Campaign Handling Client Relations Booking Airport Transfers

Education

Associate Degree in Web Design and Development

2014 - 2016 (2 years)

Bachelor of Computer Science (Hons)

2014 - 2019 (5 years)

Qualifications

Data Science Specialization (2019)

Coursera

Data Science Specialization Data manipulation Data organization Data maintenance

Certifications

  • Preferred Freelancer Program SLA
    87%

Verifications

  • Facebook Connected
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