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don torcuato, argentina
It's currently 4:03 PM here
Joined March 6, 2017
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Julian B.
@jbonpland
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don torcuato, argentina
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IT Support & Translation
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Experience
Avaya Technical Analyst
Mar 2016 - Sep 2016 (6 months, 1 day)
My daily tasks include the following:
- Administration of the following Avaya platforms: Communication Manager (PBX), CMS Supervisor, MOSAIX, NICE Recording. These tasks include the creation, modification & deletion of stations, VDNs, vectors, etc.
- Change Management: coordination of different teams to move, remove or upgrade different servers related to the PBX.
-Set-up, configuration & installation of different Avaya IP phones.
Technical Architecture Analyst
Jun 2014 - Dec 2014 (6 months, 1 day)
Storage Operations: FalconStor administation.
● Storage Maintenance Projects:
● FalconStor SNMP Integration with Microsoft SCOM Solution
● Dell server upgrades: BIOS, iDrac, Firmware, etc.
BMC Technical Support Analyst
Feb 2013 - Jul 2014 (1 year, 5 months)
● Technical Support Analyst for BMC End User Experience Management application, formerly Coradiant TrueSight (http://www.bmc.com/products/euem/end-user-experience.html)
● Troubleshooting skills:
● Clear understanding of the HTTP and HTTPS protocol
● TCP/IP
● Familiarity with Content Delivery Network Services
● Familiarity with the installation and configuration of Linux or Unix operating systems
● HTML
● Hands-on technical skills with VMware ESX.
● Familiarity with network monitoring via SNMP
Education
Technical Diploma in Computer Studies
(2 years)
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