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$6 USD / hour
Flag of PHILIPPINES
makati city, philippines
$6 USD / hour
It's currently 4:40 PM here
Joined January 9, 2021
0 Recommendations

Jemimah Mae N.

@jemd16

5.0 (1 review)
0.0
0.0
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100%
$6 USD / hour
Flag of PHILIPPINES
makati city, philippines
$6 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

Virtual Assistant

I can help you manage your tasks to make sure you are on track with your plans and goals for your company.

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5.0
$10.00 USD
Did a great job with everything!
Video Services
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Ghostwriting
Travel Writing
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3 years ago

Experience

Quality Assurance Analyst 2

Wells Fargo
Jan 2020 - Present
Serves as a team leader who assists my team with questions about the process and updates about procedures. Works closely with the business to address process gaps with the aim to provide guidelines in scoring. Trains new hires and uptrains other quality analysts with the Customer Service process. Grades evaluations done by other quality analysts. Leads calibration sessions to make sure other quality analysts are still on track with scoring guidelines.

Quality Assurance Analyst I

Wells Fargo
Jan 2018 - Dec 2019 (1 year, 11 months)
Evaluated calls from customer representatives to evaluate compliance to Auto Loan laws and regulations, as well as customer experience.

Research and Remediation Analyst

Wells Fargo
Aug 2015 - Dec 2017 (2 years, 4 months)
Assists mortgage consultants with following up with appraisers. Talked to appraisal companies regarding issues with appraisal reports. Analyzed appraisal reports and other mortgage documents to solve issues in the mortgage process.

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