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Network EngineerAug 2011 - Dec 2018 (7 years)
My role was an Network Engineer for a large telecommunication company in the US. I spent 7 years enhancing my skills and learning new ones. I troubleshoot phone line issue for enterprise customer. Furthermore, I test data circuit like DS0, T1 and T3 . I also conduct head to head testing with field technicians.
Technical AgentMar 2007 - Oct 2007 (7 months)
I worked as a Technical Agent for a large computer company. I diagnose and troubleshoot computer issues both hardware and software. I assist customers in parts replacement over the phone.
Technical RepresentativeNov 2005 - May 2010 (4 years)
I worked as a Technical Representative for a large internet provider in the US. I assist new customer to set-up their internet connection and email and outlook configuration. I also troubleshoot DSL and wireless connection issue.