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@jenilynhagonoy
Member since March 4, 2019
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jenilynhagonoy

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I come from a business process outsourcing background and for the last decade I have dedicated my skills and talents to various BPO companies. I have worked with large and reputable companies that require advance knowledge and experience in the technical field. I have gained many valuable skills, developed my potentials and self-growth. My experience in troubleshooting data circuit, networking and customer service are noteworthy. I pride myself for being effective in accomplishing my task. I believe the most important skills I have learned is how to work well with other people, to be patient and open-minded. I have worked and dealt with people from different walks of life, angry customers, spoke with people who spoke a different language but despite all of these I have always delivered good customer service. I have mastered the skill of organizing and for that I have received awards for upholding the standard of quality.
$7 USD/hr
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Experience

Network Engineer

Aug 2011 - Dec 2018 (7 years)

My role was an Network Engineer for a large telecommunication company in the US. I spent 7 years enhancing my skills and learning new ones. I troubleshoot phone line issue for enterprise customer. Furthermore, I test data circuit like DS0, T1 and T3 . I also conduct head to head testing with field technicians.

Technical Agent

Mar 2007 - Oct 2007 (7 months)

I worked as a Technical Agent for a large computer company. I diagnose and troubleshoot computer issues both hardware and software. I assist customers in parts replacement over the phone.

Technical Representative

Nov 2005 - May 2010 (4 years)

I worked as a Technical Representative for a large internet provider in the US. I assist new customer to set-up their internet connection and email and outlook configuration. I also troubleshoot DSL and wireless connection issue.

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