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$8 USD / hour
Flag of PHILIPPINES
$8 USD / hour
It's currently 7:32 PM here
Joined June 26, 2013
0 Recommendations

Jenn P.

@jennpineda

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$8 USD / hour
Flag of PHILIPPINES
$8 USD / hour
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Researcher, Data Encoder, Technical/Customer Service Support Specialist

Having a decade of experience with Business Process Outsourcing companies, I acquired my skills in Data Entry and Customer Service. Practiced MS Office Applications such as MS Excel, Word and PowerPoint with the previous accounts I was assigned to. Familiar with HTML and Java platforms. Used CRM and ORACLE based tools with assisting customers over the phone. Excellent in Web Research and Data Encoding. Experience with Technical Support and Troubleshooting Internet, VOIP and Cable Services, also been a Chat and Email Consultant for an Online Store and a Software Development Company.

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Experience

Technical Support Representative

Vision X Inc. (VXI)
Jun 2012 - Jan 2013 (7 months, 1 day)
Worked for AT and T Uverse Service - Technical Support Level 1 - troubleshoots issues with internet, tv and phone services. (phone support)

Technical Support Representative

West Contact Services
Dec 2011 - May 2012 (5 months, 1 day)
Worked for Comcast - Technical Support Representative - troubleshoot issues for internet and voip services. (phone support)

Customer/Technical Support Representative

Sutherland Global Services
Aug 2007 - Apr 2011 (3 years, 8 months)
Worked for Symantec Enterprise Customer Care - Licensing Department - answered calls from IT professionals and administrators for enterprise companies who uses the software. Providing support with issues pertaining to software licenses. - also handled chat sessions and answered emails from customers requesting records of licenses issued to their company and its branches. Worked for Play.Com - Returns Department - handled calls and emails providing returns codes to customers who wish to return

Education

Computer Science

Philippines 2002 - 2006
(4 years)

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