jignazaveri

JIGNA CHIRAG ZAVERI 10/1407, Gopipura, Subhash Chowk , Opposite Bank of India, Surat - 395002 Tel.: (Res.) [login to view URL] (Mobile) 09974463770 Email: In quest of assignments in Customer Support with leading organisations in the TELECOM Industries. Career Highlights BHARTI AIRTEL LIMITED (1) Worked as Customer Support Executive in Non-Voice Department from 1st November’06 to 15th February’07. Responsibilty: Handled Mumbai Prepaid 121 Incoming SMS. (2) Worked as Supervisor in Kandivali (E) Arc from 15th January’06 to 30 October ‘06. Responsibilty: q Handled Team of 6 Executives. q Give Daily Brefeing Regarding new product. q Maintaning Stock report, Hygeine & Prefomance report, Cash report, Walk-in report & send to different departments. q Handled irate customers & provided satisfactory resolution. q Handled Petty cash. (3) Worked as Customer Relationship Officer in Borivali Arc From 2nd June ‘04 to 14th January ‘06. C.J. Mehta & Co. Worked as account assistant & Office assistant from 10th September’02 to 12th November’03. Responsibilty: q Handled Petty Cash. q Preparing Balance sheet in Microsoft Excel. Major Achivements: q Rewarded from Bharti Airtel Limited for ECRM Champ. q Rewarded from Bharti Airtel Limited for Best Customer support Executive q Rewarded from Bharti Airtel Limited for 90% CSI Score. Certification Courses q Completed Diploma in Computer Application from Computer station Inc. Borivali (W). q Completed Diploma in Jewellery Designing from Bhagubhai College Vile Parel (W). Academic Credentials q [login to view URL]. From Mumbai University in 2002. q 12th (Commerce) from Mumbai University in 1998. q 10th from G.H. High School, Borivali in 1996. Extra Accomplishments q Strong exposure of handling any types of Irate customer & provide satisfactory resolution. Personal Dossier Date of Birth : 6th January, 1981. Linguistic Abilities : English, Hindi ,Gujarati & Marathi. Marital Status : Married Place :Surat Date :