I am a dedicated Virtual Assistant with over a decade of dedicated service delivery and proven multitasking abilities. I've recently enhanced my skills through a Freelancing Virtual Assistant Course on Surge Marketplace.
Services I Provide:
1) Administrative Support:
• Data Mining – Conducting Product Research and SKU
• Transcription (transcribing video or audio, voicemail, podcasts, etc.)
• Email Management using Mailchimp, Thunderbird and, MS Outlook
• Creating and Managing Spreadsheets
2) Social Media Manager
• Creating consistent posts that resonate with your brand's voice.
• Producing high-quality content tailored to your niche.
• Utilizing trending hashtags to boost brand visibility.
• Sharing content within groups to broaden reach.
• Amplifying engagement strategies.
• Fostering audience engagement.
• Increasing organic follower growth.
• Improving social media visibility.
• Designing eye-catching visuals using Canva or Photoshop.
• Creating captivating stories to captivate your audience
3) Marketing and Sales
• Search Engine Optimization - Optimize on-site content, Technical website analysis, keyword research, and Off-page optimization
• Lead Generation
4) Customer Service
• Provide product and service information to customers over the phone(Inbound and Outbound Calls) , chat or email
• Input call logs , call reports, update accounts and maintain customer records in the database
• Cater to After-Sales Dispute of product purchases such as refunds, exchange, and billing adjustments using HubSpot
• Process escalations for Paypal and Klarna disputes and claims
• Handles customer orders, prepare order quotations, pro forma invoice, and process Corporate Discount
5) Design and Creative
• Proficient in Adobe Photoshop and Canva for crafting visually appealing designs.
• Create Video Presentations using Sony Vegas
If you're looking for a reliable, detail-oriented virtual assistant who can lighten your workload and help your business grow, let's connect! Please reach out to discuss your specific needs and how I can contribute to your success.
I look forward to collaborating with you and helping your business reach new heights. Let's achieve success together!