a) Oversaw and manage the recruitment team in Manila, including all 3 primary functions (sourcing / talent acquisition / data management), plus people skills development and background verification - on a daily basis b) Periodically plan sourcing needs / manpower delivery /profiling with various department heads on an agreed timetable c) Ensure timely delivery of resources (associates and non-associates) ; create internal job postings; manage seat allocation d) Manage site end to end recruitment activi

a) Managed the daily operations of the whole site, including all accounts (small, medium and large accounts) with both voice and non-voice queues, sales and customer service, tech support, email, chat, and all back office work functions, all departments including HR & Recruitment, Quality, Training, IT, Facilities, Accounting & Payroll, Workforce, Client Management aside from Operations. b) Corporate Core Competencies - First Contact Resolution, Exceed Client / Sales Expectations, Site Profitabi