Over one year of experience in successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality, and producing quality work.
Trained and experienced in resolving client complaints and promoting conflict resolution. Provide positive, individualized customer care for hundreds of customers each week. Trained to cater to clients via chat, phone, and email.
o Email Management
o Chat and Phone Support
o Basic and Advanced Accounting
o Data Conversion ( Word, PDF, picture, video, audio)
o Data Entry
o Advanced skills in Microsoft Office (Word, Excel, Powerpoint)
o Customer Service (Product Technical Support)
- Ensure service delivered to our customers meets contractual Key
Performance Indicator (‘KPIs’)
- Respond to customer inquiries by referring them to published materials,
secondary sources or more senior staff
- Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the