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Service Delivery Coordinator and Catalog ManagerAug 2013 - Jul 2017 (3 years)
Worked as a Service Delivery Coordinator and a Catalog Manager for a span of 4 Years. Helped in Transition of projects and also worked as a Business Analyst to Transition work from Remedy 4 to Service Now.
Advance Resolution ExpertOct 2009 - Jul 2013 (3 years)
Worked as a Senior Technical support Associate for a span for 43 Months, Managed Training teams and worked as a Advance Resolution expert to Resolve Technical issues.
B-tech in Electronics and Communications2005 - 2009 (4 years)
ITIL V3 Foundation Certified (2013)AXELOS Limited
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
US English Level 1 (2017)Freelancer
This is a Basic Certification from Freelancer Website.
Preferred Freelancer Program SLA92%
US English Level 185%
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