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Member since October, 2013
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John Eng

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I am very experienced in customer service online and on the telephone. I set appointments and register patients for a Los Angeles County clinic and also worked in Medical record departments of major County hospitals. I know how to deal with irate customers on the telephone and online. I am creative and flexible in my approach to solve any problems, always looking at any issue from many points of views. I have a great sense of humor and often able to turn potentially negative situations into positive ones. I am also a team player and love learning new things from others. I love to have an opportunity to work with your company and apply my excellent customer service skills to recruit and maintain your customer base. Thanks for your time and considerations....!!! God Bless...!!!
$20 USD/hr
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Oct 2009 - Nov 2013 (4 years)

Duties include making appointments on the telephone with incoming calls from both new and regular patients. Screening of callers about their health plans and eligibilities. Informing callers about on going changes in federal, state and county laws and regulations and policies regarding health reforms and other laws and regulations. Date entry of new patient information into the Affinity network computer system for complete registrations. Explaining new and regular schedules for appointments to calle



1987 - 1988 (1 year)


  • US English Level 1
  • Numeracy 1


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