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$1 USD / Hour
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India (2:40 PM)
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Joined on June 10, 2011
$1 USD / Hour
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CLIENT SATISFACTION is my highest priority as a full time freelancer. Obviously if a client has to be satisfied, TAT, Quality, Accuracy etc are few of the most important elements which need to be taken care of. I'm a Bachelor of Information Technology with 5 years of corporate experience in technical support for laptops and desktops. I have been a freelance Admin Support Assistant since the last few years ('been using another platform). I apply for projects that I enjoy working on. I believe that this directly reflects on the quality and productivity of the project.
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Experience
Helpdesk Agent
Jul, 2006 - Nov, 2007
•
1 year, 4 months
Accenture
Jul, 2006 - Nov, 2007
•
1 year, 4 months
Responsibilities oResponsible for assisting Accenture client employees or Accenture employees to resolve any technical issues on their desktops, laptops and blackberries oWorked on Active Directory as Helpdesk Agent on various client issues and needs such as unlocking AD accounts, password reset, new account creation, portal group creation, AD security group creation etc. oInstrumental in process related conference calls and raise CR (Change Requests) for process changes and track the same for the team a
Jul, 2006 - Nov, 2007
•
1 year, 4 months
Technical Support Representative
Aug, 2004 - Jun, 2006
•
1 year, 10 months
Hewlett-Packard (Compaq)
Aug, 2004 - Jun, 2006
•
1 year, 10 months
Provided telephone Technical Support to customers based in North America of HP & Compaq laptops and desktops.
Aug, 2004 - Jun, 2006
•
1 year, 10 months
Education
Manipal Academy of Higher Education
1999 - 2002
•
3 years
Bachelor of Information Technology

India
1999 - 2002
•
3 years
Certifications
F
Foundation vWorker Member