Profile image of jonna88
Member since March 31, 2017
6 Recommendations


Online Offline
You can call me Jenna, a soft-spoken and kind-hearted person from the Philippines who works individually as a Virtual Assistant. I've worked with several clients worldwide and have done a different type of jobs online such as Data Entry, Research, Web Scrape, Telemarketing, Appointment Setting, Customer Service/Support, Email/Chat Support, WordPress Design, 3dcart, WooCommerce setup and uploading products into Etsy/eBay/Amazon/Shopify. I have knowledge in using Microsoft Office programs, Google Docs/Spreadsheets, PDF, Dropbox, etc. In addition, I have a good typing skill (45 wpm) and always cross-verifying each data that needs to enter into a database. It’s really important to me as inaccurate data can lead to wrong information and erroneous reports. I am a hard worker, honest, very dedicated to my job and provide 100% quality services. I am always online 9am to 5pm EST. I can work Monday to Friday and can work on weekends too if required. Thank you for visiting my profile! :)
$6 USD/hr
72 reviews
  • 95%Jobs Completed
  • 95%On Budget
  • 96%On Time
  • 10%Repeat Hire Rate


Recent Reviews

  • image of Donovan D. Cold Caller - Appointment Setter $32.00 USD

    “Pretty fast and efficient work”

  • image of ContentMasterGer Call companies in europe sell our products €366.87 EUR

    “Jonalyn is a very professional freelancer. I can completly recommend her.”

  • image of saigoneer Project for Jonalyn F. -- 3 $560.00 USD

    “Trustworthy, communicates clearly, happy with the project deliverables!”

  • image of Flexiloans Call center agent ; Inbound / Outbound calls. $1030.96 CAD

    “Jenna is an exceptional agent. She takes her job very seriously and is extremely professional and delicate with clients. I would definitely recommend her. [07 February, 2019] Jonalyn is a fast learner and offers quality work. She has ensured customer service tasks for us and is good at handling objections, offering clients re assurance and has many other qualities. We unfortunately had to put a portion of the operation on hold but we will re hire her as soon as we are back in regular operations.”

  • image of LTLYL100 Project for Jonalyn F. -- 19/01/15 09:38:03 $189.84 USD

    “Jonalyn is the best assistant I ever had! [01 February, 2019] Jonalyn is an excellent assistant. I have worked with her twice and have been always satisfied! She is very good on the phones and organized. [01 February, 2019] Excellent work!”

  • image of tstop Virtual Assistant Needed - Excel Expert, Research & Writing $1097.92 USD

    “By far, one of the best freelancers I've ever worked with. She handled every assigned task with professionalism and strict attention to detail. Couldn't have asked for more. Thank You very much. [28 January, 2019] By far, one of the best freelancers I've ever worked with. She handled every assigned task with professionalism and strict attention to detail. Couldn't have asked for more. Thank You very much.”


Virtual Assistant

Apr 2017 - Mar 2018 (11 months)

Taking live chat and respond to emails. Processing orders, payments and resolve issues about the customer's booking.

Customer Service Specialist

Mar 2017 - Feb 2018 (11 months)

Working as a customer service specialist, handling ebay orders, customer's issues.

Live Chat/Email Support Representative

Jul 2015 - Mar 2017 (1 year)

I am answering live chat and respond to emails, researching required information using available resources, managing and resolving customer complaints, providing customers with product and service information and processing orders and resolve issues according to procedure.

Administrative Assistant

Jun 2012 - Jun 2015 (3 years)

I am entering data into a proprietary database using a simple web interface using data found in various industry specific websites, databases and internal documents, maintaining data entry requirements by following data program techniques and procedures, verifying entered data by reviewing, correcting, deleting, or re entering data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data.

Administrative Staff

May 2009 - May 2012 (3 years)

I perform many different administrative tasks such as word processing, filling out paperwork, and maintaining records and files. I am responsible for storing and filing completed information and maintaining records of work tasks and completed documents.


Information Technology

2004 - 2008 (4 years)


  • Preferred Freelancer Program SLA
  • US English Level 1


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