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@jonnifercadorna
Flag of United States Tallahassee, United States
Member since August 31, 2013
0 Recommendations

jonnifercadorna

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I have 6 years of corporate office experience. I've worked as a Senior Customer Service Associate for one of the biggest BPO company in the US. I love to please my clients so I do my best in each task that's assigned to me. I've worked with Workiva, LinkedIn, and a number of notable podcasts like BiggerPockets Podcast, AviatorCast, BinPress Podcast, TalkWomen Podcast and many others. Most of my jobs are related to transcription. Some of my skills include the following: - Customer Service ( Chat, Emails, Phone) - Virtual Assistant - WordPress Management - Project Management - Admin Management - Social Media Management / Posting - Email Management - Video/Music Editing (loop creation and segmenting)
$20 USD/hr
4 reviews
2.4
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

Experience

Project Manager / VA / Customer Service / Transcriber

Feb 2014 - Dec 2016 (2 years)

I worked on a number of jobs ranging from transcription, customer service and project management in Odesk. I went full-time freelancing after I quit my day job at a call center. I can say I learned a lot of stuff that you won't learn in an office and I was able to establish a reputable background and some long term clients.

Senior Customer Service Representative

Dec 2008 - Jan 2014 (5 years)

I have worked for Convergys since 2008 and now I'm a Senior Customer Service representative. I am very good in both written and spoken English. I have a good ear for accents due to the nature of my job. I am proficient with MS office tools, handling emails, transcriptions, proofreading and etc.

Education

Bachelor of Science in Nursing

2004 - 2008 (4 years)

Qualifications

Culture and Communications Training (2009)

Convergys

Certificate for completing Culture and Communications Training, Product specific training which is required before hitting the prod floor.

Publications

It's Time

Some clients want to assess your reading and writing capabilities. This is a blog I wrote for myself ages ago before I started doing freelance full-time. [login to view URL]

Certifications

  • US English Level 1
    95%

Verifications

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