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@jonnifercadorna
Flag of United States Tallahassee, United States
Member since August 31, 2013
0 Recommendations

jonnifercadorna

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I am interested in finding a job that will enable me to apply my vast knowledge and skills. As a project manager, I have successfully managed numerous projects by ensuring goals are achieved, the best processes are employed and the team members are motivated. For nearly three years, I was part of a self-publishing company. I am an expert on data entry for the publishing industry and I am comfortable working with different file formats. In addition, I am familiar with copyright laws and the Fair Use Doctrine. I have experienced working as a Senior Representative and Manager for major BPO companies from which I learned the ability to multitask effectively and the true meaning of customer service.
$25 USD/hr
4 reviews
2.4
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

Experience

Project Manager / VA / Operations Manager

Feb 2014 - Dec 2016 (2 years)

I worked on a number of jobs ranging from transcription, customer service and project management in Odesk. I went full-time freelancing after I quit my day job at a call center. I can say I learned a lot of stuff that you won't learn in an office and I was able to establish a reputable background and some long term clients.

Senior Customer Service Representative

Dec 2008 - Jan 2014 (5 years)

I have worked for Convergys since 2008 and now I'm a Senior Customer Service representative. I am very good in both written and spoken English. I have a good ear for accents due to the nature of my job. I am proficient with MS office tools, handling emails, transcriptions, proofreading and etc.

Education

Nursing

2005 - 2009 (4 years)

Qualifications

Culture and Communications Training (2009)

Convergys

Certificate for completing Culture and Communications Training, Product specific training which is required before hitting the prod floor.

Certifications

  • US English Level 1
    95%

Verifications

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