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- 67%Jobs Completed
- 100%On Budget
- 100%On Time
- N/ARepeat Hire Rate
Food and Product photography
Video teaser for product launchvideo
Assistant ManagerFeb 2011 - Jun 2012 (1 year)
Manage a group of 100 representatives and team leaders to ensure that client requirements are met or exceeded in a BPO industry. Ensure service levels are met as well as attend client meetings to discuss and create action items for further sperformance improvement. Spearhead projects executed by client and/or company.
Freelance photographerAug 2008
Fascinated by the art of controlling light and illuminating a subject, I've ventured into freelance photography to showcase whatever knowledge I've gathered in capturing and presenting an image generated from my own perspective.
Team Leader / Team ManagerJul 2006 - Feb 2011 (4 years)
Manage, coach and mentor a team of customer service and technical support representatives to help them achieve and exceed their goals in a BPO industry.
Classroom trainer / Subject matter expertJul 2005 - Jul 2006 (1 year)
Facilitated classroom training for a BPO company to help the new hire employees to be familiar with the product being handled and how to properly treat customers over the phone.
Customer support repNov 2003 - Jul 2005 (1 year)
Handle inbound calls for a fortune 500 financial company. Process customer request and ensure a "WOW" customer service experience at the end of each call