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Member since August, 2012
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I'm a freelance photographer who used to work as an assistant manager in a BPO setting. I'm capable of managing and ensuring productivity of about 100 representatives, ensuring that the required service levels are met as well as the financial targets exceeded. I'm an expert in capturing photos in a clear, crisp and artistic way as well as manipulating images in post processing. I'm familiar and have executed video layouts and web creation/design.
$10 USD/hr
1 review
  • 67%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate


Recent Reviews

  • image of roark85 Photos in Pampanga ₱10000.00 PHP

    “Excellent work, good communication wasn't dissappointed.”


Assistant Manager

Feb 2011 - Jun 2012 (1 year)

Manage a group of 100 representatives and team leaders to ensure that client requirements are met or exceeded in a BPO industry. Ensure service levels are met as well as attend client meetings to discuss and create action items for further sperformance improvement. Spearhead projects executed by client and/or company.

Freelance photographer

Aug 2008

Fascinated by the art of controlling light and illuminating a subject, I've ventured into freelance photography to showcase whatever knowledge I've gathered in capturing and presenting an image generated from my own perspective.

Team Leader / Team Manager

Jul 2006 - Feb 2011 (4 years)

Manage, coach and mentor a team of customer service and technical support representatives to help them achieve and exceed their goals in a BPO industry.

Classroom trainer / Subject matter expert

Jul 2005 - Jul 2006 (1 year)

Facilitated classroom training for a BPO company to help the new hire employees to be familiar with the product being handled and how to properly treat customers over the phone.

Customer support rep

Nov 2003 - Jul 2005 (1 year)

Handle inbound calls for a fortune 500 financial company. Process customer request and ensure a "WOW" customer service experience at the end of each call


BS Geodetic Engineering

1995 - 2001 (6 years)


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