Profile image of joyceas
Flag of Ghana Tema Newtown, Ghana
Member since October, 2009
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- +4 years in dealing with customers and clients from various industries, in sales and marketing (lead generation telemarketing) -Excellent customer support via mail, email, phone, face-to-face, chat and social media; time management and marketing, -Good communication skills, oral and written -Ability to build strong working relationships with co-workers and customers alike; -Excellent knowledge of English and French (oral and written), -Basic computer and administration skills ( MS Word, MS Excel and the Internet) but motivated to learn new things; -Problem solving, resolving conflict, documentation and listening skills.
$8 USD/hr
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Recent Reviews

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Customer Support

Oct 2011

Online Customer Service Representative, Australia-based. Remote (working from Ghana) Providing excellent customer support via email to past and recent customers in accordance with the company's regulations; - Assisting in customers' enquiries such as updating on their freight; providing timely and accurate information to customers; including providing quotes; - Assisting in the collection and forwarding of C3 Forms (shipping forms) as per the Customs guidelines; providing guidance to customers on the proper completion of application forms (C3 Forms)while reviewing and collecting same applications along with any supporting/additional documents, a required; record, dispatch and follow up on applications and shipments; - Data Entry in CMS and Excel Spreadsheet, entering Hyatt and Hilton travelers data; - Maintaining a professional and friendly manner at all times; - Maintaining positive working relationships with the manager and online colleagues; - Immediately inform management of any problems or issues related to my daily work ; - Complying with the company's rules; - Working on invoices on a monthly basis and any other work assigned.

Career Consultant

Oct 2010 - Mar 2011 (5 months)

UK-based. Remote (worked from Ghana) -Helped job seekers to find a new job quickly; - Assisted individuals in improving the way they market and present themselves to employers; - Introduced ‘s services to unemployed people across the globe using successfully LinkedIn.


Apr 2009 - Dec 2009 (8 months)

Turkey-based. Remote (worked from Ghana) - Acted as a representative of the company, for marketing and selling the goods in the Ghanaian market. - Conducted some market researching to find out if their products were already imported in Ghana, - Used email marketing and telemarketing to contact the leads found on yellow pages and directories, - Raised the attention of a trade company, through an email campaign. The company requested an invoice amount of 9000 Euros, for doing first time business with G