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Customer SupportOct 2011
Online Customer Service Representative, Australia-based. Remote (working from Ghana) Providing excellent customer support via email to past and recent customers in accordance with the company's regulations; - Assisting in customers' enquiries such as updating on their freight; providing timely and accurate information to customers; including providing quotes; - Assisting in the collection and forwarding of C3 Forms (shipping forms) as per the Customs guidelines; providing guidance to customers on the proper completion of application forms (C3 Forms)while reviewing and collecting same applications along with any supporting/additional documents, a required; record, dispatch and follow up on applications and shipments; - Data Entry in CMS and Excel Spreadsheet, entering Hyatt and Hilton travelers data; - Maintaining a professional and friendly manner at all times; - Maintaining positive working relationships with the manager and online colleagues; - Immediately inform management of any problems or issues related to my daily work ; - Complying with the company's rules; - Working on invoices on a monthly basis and any other work assigned.
Career ConsultantOct 2010 - Mar 2011 (5 months)
UK-based. Remote (worked from Ghana) -Helped job seekers to find a new job quickly; - Assisted individuals in improving the way they market and present themselves to employers; - Introduced ‘s services to unemployed people across the globe using successfully LinkedIn.
BrokerApr 2009 - Dec 2009 (8 months)
Turkey-based. Remote (worked from Ghana) - Acted as a representative of the company, for marketing and selling the goods in the Ghanaian market. - Conducted some market researching to find out if their products were already imported in Ghana, - Used email marketing and telemarketing to contact the leads found on yellow pages and directories, - Raised the attention of a trade company, through an email campaign. The company requested an invoice amount of 9000 Euros, for doing first time business with G