Profile image of juanch01
@juanch01
Flag of Philippines Sta. Barbara, Philippines
Member since October, 2012
0 Recommendations

juanch01 

An experienced Team Player and Customer Support Representative for the past 3 years. It is my goal to provide a fast and accurate projects to the end-user. I can provide this through my attention to detail, pride and hardworking nature. I also have some experience in the following areas: Office support applications like Customer Relation Management, GotoAsstist Remote Support, Microsoft Office 2003 and 2007, and Microsoft Operating systems. Its my objective to meet the criteria as a proficient and effective employee with fortitude, confidence and dedication for work and to become part of a Multinational Firm and be able to use my knowledge, skills and talents to contribute to its success and, at the same time, develop my potentials towards future career development.
$4 USD/hr
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  • N/AOn Budget
  • N/AOn Time
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Recent Reviews

No reviews.

Experience

Customer Service Representative

Jan 2011 - Sep 2012 (1 year)

Job Duties (during call): *Cancelling memberships through CRM *Issuing refunds to consumers *Handling complaints and / or escalating them to supervisor *outbound sales calls for our business Job Duties (when not in calls) We will assigned numerous task for you to do that will be job related. Because during certain times we experience a higher call volume. Then during other times we will be very dead, but it important we have your present there still.

Customer Service Associate

Feb 2010 - Oct 2010 (8 months)

Customer Service Associate February 1, 2010 - October 20, 2010 - Verification of Benefits, Handling and Processing Claim calls

Benefit Specialist / Medicare Specialist

Jan 2009 - Jan 2010 (1 year)

Benefit Specialist (Tier 1) January 12, 2009 - January 23, 2010 o Handling Benefit calls Medicare Specialist (Tier2) o Handling Medicare Claims calls o Handling Medicare Benefit calls o Processing Appeals

Outbound Customer Representative

May 2007 - Nov 2008 (1 year)

Main Job Tasks and Responsibilities -contact businesses or private individuals by phone -deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation -describe products and services -respond to questions -obtain customer information -obtain possible customer leads -data entry and maintenance of customer/potential customer data bases -follow up on initial contacts -maintain records of telephonic interactions, orders and accounts

Education

Bachelor of Science in Nursing

2003 - 2007 (4 years)

Certifications

Registered Nurse (2008)

Philipine Regulation Commission

My Top Skills

  • Telemarketing 0
  • Excel 0
  • Customer Support 0
  • Virtual Assistant 0
  • Order Processing 0
  • Desktop Support 0
  • BPO 0
  • Filipino 0
  • English (US) 0

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