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English teacherApr 2011
I teach English. My students are mainly Koreans, ages range from 9 - 36 years old.
Training Lead / Communication CoachApr 2008 - Dec 2009 (1 year)
• Assessed language quality and communication skills using the accepted monitoring form • Delivered timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement • Performed coaching sessions for agents undergoing transition • Collaborated with team leaders and trainers/ training managers in improving agents’ communication skills
Advanced Exchange Specialist / Travel SpecialistMay 2006 - Dec 2008 (2 years)
• Assisted passengers on changing their itinerary information. • Processed international flight exchanges. • Processed flight exchanges fees. • Prepared and processed the confirmation of the passenger’s itinerary. • Processed international hotel and car reservation.
Chat Support (trainee)Oct 2005 - Mar 2006 (5 months)
1. Assisted online casino players via live chat. 2. Answered emails from casino players. 3. Sent out points and credits from real time transaction. 4. Sent promotional emails. 5. Answered queries.
Business Administration major in Business Management2000 - 2005 (5 years)
Virtual Ssistance (2018)Ecommerce University
Certification for finishing Virtual Assistance course at eCommerce university
US English Level 190%
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