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@justbreathetin
Member since January 2, 2018
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justbreathetin

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Hi! Khristine here. I have worked as a BPO trainer, English teacher, admin. Staff and travel specialist. I have an experience in handling several accounts in the BPO industry such as hotel/ flights travel reservations, email support, online gaming and direct satellite service (DirecTV). I worked as a trainer in one BPO company in the Philippines and part of it was to gauge agents’ performances and conduct some interviews. I can give assistance in human resource department, too as a VA. I hope that you can consider my application. Thank you so much and I am looking forward to hearing from you soon.
$5 USD/hr
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Portfolio

Recent Reviews

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Experience

English teacher

Apr 2011

I teach English. My students are mainly Koreans, ages range from 9 - 36 years old.

Training Lead / Communication Coach

Apr 2008 - Dec 2009 (1 year)

• Assessed language quality and communication skills using the accepted monitoring form • Delivered timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement • Performed coaching sessions for agents undergoing transition • Collaborated with team leaders and trainers/ training managers in improving agents’ communication skills

Advanced Exchange Specialist / Travel Specialist

May 2006 - Dec 2008 (2 years)

• Assisted passengers on changing their itinerary information. • Processed international flight exchanges. • Processed flight exchanges fees. • Prepared and processed the confirmation of the passenger’s itinerary. • Processed international hotel and car reservation.

Chat Support (trainee)

Oct 2005 - Mar 2006 (5 months)

1. Assisted online casino players via live chat. 2. Answered emails from casino players. 3. Sent out points and credits from real time transaction. 4. Sent promotional emails. 5. Answered queries.

Education

Business Administration major in Business Management

2000 - 2005 (5 years)

Qualifications

Virtual Ssistance (2018)

Ecommerce University

Certification for finishing Virtual Assistance course at eCommerce university

Certifications

  • US English Level 1
    90%

Verifications

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