Leading a team of 20 people; o Strive for team consensus and win-win agreements o Dealing with customer inquiries to achieve customer satisfaction o Developing relationships with customers o Managing profitability, quality and effectiveness (monitoring calls, coaching and developing team members, doing and analysing reports) o Forecasting o Keep the Manager informed of task accomplishment, issues and status o Provide status reporting of team activities against the plan/schedule o Escalate issues w