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ConsultantNov 2011 - Sep 2012 (10 months)
Interim ITIL Service Manager, SDM main focus incident and problem management. Mid sized company, process improvement, process management and business incident management.
interior design1989 - 1992 (3 years)
Middle Management2004 - 2005 (1 year)
ITIL v3 Certificates
TEFL (2011)TEFLSpain Granada
Certified Teacher English as a foreign Language. (TESOL)
ITIL v3 Master program
scrum master & agile coach (2012)Prowareness
agile coach, guiding transitions from classical to agile organization structures, coaching teams and product owners in their new roles and responsibilities. Bridging the gap between the WHAT, HOW and WHEN.