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@jwvandegronden
Flag of Netherlands culemborg, Netherlands
Member since October, 2012
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jwvandegronden 

I'm a generalist who enjoys many things in life. Writing, whether it is poetry or a business plan, both provide the same amount of pleasure. A job well done as an ITIL consultant makes me proud too, but coaching someone is probably the most rewarding. Present project is designing a language skills game for in the classroom, still in the initiation stage, although the first draft has been tested successfully with a variety of proficiency level students. Jack of all trades, and loving it.
$60 USD/hr
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Experience

Consultant

Nov 2011 - Sep 2012 (10 months)

Interim ITIL Service Manager, SDM main focus incident and problem management. Mid sized company, process improvement, process management and business incident management.

Education

interior design

1989 - 1992 (3 years)

Middle Management

2004 - 2005 (1 year)

Certifications

ITIL (2009)

ITIL v3 Certificates

TEFL (2011)

TEFLSpain Granada

Certified Teacher English as a foreign Language. (TESOL)

ITIL (2009)

EXIN

ITIL v3 Master program

scrum master & agile coach (2012)

Prowareness

agile coach, guiding transitions from classical to agile organization structures, coaching teams and product owners in their new roles and responsibilities. Bridging the gap between the WHAT, HOW and WHEN.