Profile image of kankanac
Flag of India kolkata, India
Member since May, 2012
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I am a full time professional. I have almost 10 years of experience in customer support for a reputed Telecom company. I am now into full time freelancing and have got good typing speed with high accuracy level. I want to explore new job profiles through freelancing as I believe that this will provide me with ample learning opportunities. I love to surf the net and also is an avid reader of story books.
$3 USD/hr
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Administrative Officer

Nov 2012 - Jul 2013 (8 months)

• Providing fast and accurate capture of customer and device information in Client • Adhering to all operational guidelines associated with data entry. • Extracting reports from the database and using V-Lookups and Pivot Table features to summarise the report data in excel. • Filing and maintaining proper records of the daily consignment dispatches • Communicating effectively with other team members to ensure processes are adhered to and operate smoothly

Senior executive

Jul 2002 - May 2012 (9 years)

CAREER SUMMARY o Currently working as Senior Executive Nodal &Appellate with Vodafone Essar East Ltd(VEEL), which was previously known as Hutchison Telecom East Ltd(HUTCH). PROFESSIONAL SKILLS SUMMARY o Handling escalated complaints which are addressed to the CEO and Senior Management o Handling customer complaints which are forwarded from the customer forum,TRAI and other Govt. bodies o Arrange timely feedback from different departments through continuous follow-ups to ensure all cases are c


B.Com Honours

1999 - 2004 (5 years)

Post Graduate Diploma In International Business Operations

2002 - 2004 (2 years)


Power Executive (2000)


Qualified as Power Executive from LMIIT in computer skills of MS Office.


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