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Flag of Philippines Angeles City, Philippines
Member since September, 2012
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Kathrine Aguilar

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An Information Technology (IT) professional with a Masters Degree in Information Systems from Nanyang Technological University and adequate background in providing technical support services with 10 years combined experience in computer software and hardware, technical training and writing, customer service, administration and teaching. A highly motivated, energetic and output-oriented leader with the ability to manage people effectively. An independent and hard-working team player who can undertake projects on her own initiative and provide first-rate customer service to clients. Adaptable and sociable in a dynamic working environment.
$10 USD/hr
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Operations Manager

Aug 2008 - May 2010 (1 year)

- Managed daily operations with efficiency (Planning, Purchasing, Production) - Planned the use of materials and human resources, and negotiated with suppliers - Supervised renovation, repairs and maintenance of office equipment, facilities and premises - Provided support in other administrative and ad-hoc projects assigned

Customer Service Officer

Oct 2006 - May 2008 (1 year)

- Provided quality customer service and support for all personal banking clients via phone, mail, fax or electronic communication - Responded to clients' queries and requests promptly to consistently meet target goals without compromising quality of service delivery and accuracy of information - Provided administrative support to the contact center banking team - Promoted the company's full range of products and services

Technical Customer Representative (Level 1/Level 2)

Jul 2004 - Oct 2006 (2 years)

Level 2 - Handled supervisor or escalation calls from Tier/Level 1 agents (as per request of the client to finally resolve technical issues concerning internet connectivity) - Assisted Tier/Level 1 agents in resolving client issues by providing assistance involving more advanced technical skills (i.e., editing registry, handling software drivers and applications, system restoring) - Monitored Tier/Level 1 agents in accordance to the quality guidelines and further provided coaching sessions for about 15 -

ICT Project Coordinator

Apr 2004 - Jun 2004 (2 months)

- Worked under the direct supervision of the local mayor to manage Information and Communication Technology (ICT) projects - Developed ICT projects for the Municipality of Liliw Laguna (Philippines) to enhance skills competency and proficiency of the local government employees - Developed and maintained an electronic water billing system running in MS Access 2002 for the Liliw Municipality Treasury Office

Freelance Technical Trainer

Mar 2003 - May 2003 (2 months)

- Deployed to client's location to conduct trainings on MS Office Applications, Visual Basic 6, MS Project

Officer-In-Charge, Technical Training Division

Feb 2001 - Apr 2004 (3 years)

- Managed a pool of at least 5 technical instructors and handled logistics to provide technical training services to private and government clients - Evaluated 4 technical instructors who are assigned to teach computer classes in Escuela de San Lorenzo Ruiz (Elementary and High School Level) on a monthly basis to improve their performance and competency level - Developed technical training proposals, course curriculums, outlines and training manuals or modules for company clients - Conducted computer cl

Software Developer

Nov 2000 - Feb 2001 (3 months)

- Officer-In-Charge and one of the pioneering staff of the Software Development Group - Developed different software products customized according to the clients' needs - Maintained an electronic system for medical bills and claims running in MS Visual FoxPro 6


Masters in Information Systems

2009 - 2010 (1 year)

Bachelor of Science in Computer Science

1996 - 2000 (4 years)

HIgh School Diploma

1992 - 1996 (4 years)


Master Level - Microsoft Office User Specialist (2000)



An Investigation of Bluetooth Security Threats

Conference Paper for the International Conference on Information Science and Applications (ICISA) 2011, published in IEEE Conference Publications (Co-Author) Abstract: Bluetooth, which offers users the mobility to convenient, low-cost, short-ranged connections with up to seven other Bluetooth-enabled devices, has been widely adopted especially by young adults. However, Bluetooth-enabled networks have similar security weaknesses as any other digital networks. Instilling security awareness and implement


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