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$6 USD / hour
Flag of PHFlag of PH
diliman, quezon city,
philippines
$6 USD / hour
It's currently 11:39 PM here
Joined April 24, 2021
1 Recommendation

Kervin E.

@kervinelgario

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$6 USD / hour
Flag of PHFlag of PH
diliman, quezon city,
philippines
$6 USD / hour
N/A
Jobs Completed
N/A
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Repeat Hire Rate

Customer Service Expert

I have been working in the customer service industry for the past seven years . I have handled multiple accounts here in the Philippines and continue to grow on this field . Right now, I've been handling a streaming account there in US and I am a CSR2 as of this writing . As a CSR2, I am handling escalations, taking supervisory calls and supportinf new hires if needed. In this, you can expect that I can adjust on what the business demands and perform in minimum supervision . If you have further questions, feel free to reach me . Thank you.
Freelancer
Data Entry Clerks
Philippines

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Portfolio Items

Due to the recent pandemic, every was challenged to perform their very best however it didn't hinder me to perform the best that I can.
Employee of the Year Award for 2020

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Experience

Customer Sevice Representative 2

24-7 Intouch Philippines
Nov 2018 - Present
I have been working in the customer service industry for the past seven years . I have handled multiple accounts here in the Philippines and continue to grow on this field . Right now, I've been handling a streaming account there in US and I am a CSR2 as of this writing . As a CSR2, I am handling escalations, taking supervisory calls and supportinf new hires if needed. In this, you can expect that I can adjust on what the business demands and perform in minimum supervision .

Retention Specialist

Alorica
Apr 2015 - Oct 2018 (3 years, 6 months)
I started here as a customer service representative. I have got some monthly awards and incentives based purely on how I performed my job. Eventually I was promoted to another position as a Retention Specialist who handles supervisory calls and saving them from leaving.

Education

Business Administration

Polytechnic University of the Philippines, Philippines 2006 - 2010
(4 years)

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Top Skills

Data Entry
Customer Support
Ghostwriting
Research Writing
Book Writing

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