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selden, united states
It's currently 9:41 AM here
Joined March 2, 2013
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Kevin P.
@kevinpy85
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selden, united states
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Engagement Manager in Salesforce Delivery
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Experience
Technical Analyst
Nov 2012 - Present
*Support financial services industry client in software implementation of SaaS Financial Services Reporting System
*Analyze XML files for errors and bad XML code
*Assist in maintaining file loading processes for files provided by client
*Create technical documentation to accompany SaaS Financial Services Reporting System
*Analyze requirements provided by clients to implement SaaS system
Business Analyst
Jan 2012 - Nov 2012 (10 months, 1 day)
o Troubleshoot and provide Level 2/3 support to Software-as-a-Service (SaaS) Supply Chain Collaboration Platform.
o Assist in supervision and training of Level 1 Technical Support Teams in the United States and Asia.
o Work directly with the Implementation and Business Analysis teams to test and stabilize custom fixes and enhancements to the SaaS System.
o Work directly with the Implementation, Business Analysis, Programming, and Development teams to ensure fixes and modifications to the SaaS System meet
Application Support Analyst
Oct 2008 - Jan 2010 (1 year, 3 months)
o Supported and troubleshooted Java Application software system designed to assist retail outlets and corporate offices in retail operations.
o Worked directly with the Design, Operations, Client Services, and Programming groups to ensure fixes and modifications to the Java Application System meet with clients' needs.
o Worked directly with the Quality Assurance group to test fixes and modifications to ensure there were no issues upon deployment.
o Created and modified technical documentation rega
Education
Computer Information Systems
(4 years)
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