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IT Support Engineer (Third party contract)May 2015 - Jul 2016 (1 year)
• Work on system migration and Email migration • Manage of the voice calls / system / email / chat requests, incidents • To ensure Service desk is reachable to internal customers through Phone, Chat, Email, Mobile app, web application. • Responsible for diagnosing & resolving hardware, software & end users problems. • Networking and providing support for Windows, Macintosh and Linux issues. • Support End user to Configure and install Virtual Box and creating VLAN adapter in system.
System AdministratorFeb 2014 - May 2015 (1 year)
• Responsible for Microsoft server, Active directory, networking, design, installation and maintenance services. • Maintain the company's network infrastructure. • Networking and providing support for Windows and Linux issues. • Manage Asterisk Dialer and provide support to user and troubleshooting. • Manage the daily data backup and retrieval scheme.
IT Support EngineerSep 2010 - Aug 2013 (2 years)
• Responsible for networking, design, installation and maintenance services. • Support to users and network administrators over the telephone and by email. • Maintain Networking and providing support for Windows and Linux issues. • Configuration and testing of any new hardware and software to help with installs, deployment, and troubleshooting. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair.
System AdministratorApr 2006 - Dec 2008 (2 years)
• Developed infrastacture for 300+ workstations& Designing of all Voice & Cat 5 Structured cabling for UK Based International call center. • Manage and create child domains, configuration of DNS/DHCP server, and regular backup of AD database. • Responsible for creation and deletion domain user accounts, rights and network permissions • Handled the network environment of the company. • Consolidated multi domain Windows NT into single NT domain. • Provide feedback and support to remote location
BE Electronics and Communication2001 - 2004 (3 years)
Diploma Electronics and Communication1999 - 2001 (2 years)
Cisco Certified Network Associates (2009)IIHT PVT LTD
CCNA completed from IIHT in 2009