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$3 USD / hour
Flag of PHILIPPINES
san fernando, philippines
$3 USD / hour
It's currently 8:21 AM here
Joined September 28, 2012
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Kris B.

@kyxbasilio

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$3 USD / hour
Flag of PHILIPPINES
san fernando, philippines
$3 USD / hour
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Freelance Customer Service Representative/Virtual Assistant/Data Encoder/Telemarketer/

Almost 10 years of experience in the Business Process Outsourcing field and I have been exposed and very much well trained to cater to different types of clients most of which are from the U.S.,my job entailed me to answer their billing queries, assist them with their personal accounts,offer ample solutions tailored to their needs,encode a vast amount of data and continuously make sure each client that I interact with puts down the phone with a smile on her face. With the traits and skills I was privileged to have acquired, I am climbing a notch ahead by putting all those to good use so as to excel in this new field.I am looking forward to working with more prestigious companies online and eventually make my way up to success in the near future.

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Experience

Technical Coordinator

IBM Global Process Services
Apr 2012 - Present
Dispatch IBM engineers to specific IBM clients who filed a ticket online or via phone and currently in need of tech help. Coordinate with IBM engineers to make sure every ticket filed is properly covered and taken care of by a specific engineer.

Consultant

Sutherland Global Services
Jan 2011 - Jan 2012 (1 year)
Consultant for AT&T telecom company,answering queries of AT&T DSL, Homephone, Mobile clients, specifically their billing questions and resolve other concerns related to their account. As a consultant, we were also tasked to offer other products or upgrade the clients' existing services depending on their needs.

Education

Bachelor of Science , Major in Physical Therapy

Angeles University Foundation, Philippines 1996 - 2002
(6 years)

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